Refund policy

[crystalwears.com] - Return and Refund Policy
Last Updated: [ May 28, 2026]

Thank you for shopping at [crystalwears]. We appreciate your business and want to ensure you have a great experience. If you are not entirely satisfied with your purchase, we are here to help.

Please read our return and refund policy carefully below:

1. Return Window
You have [ 7 ] calendar days to return an item from the date you received it.

If [7]days have gone by since your delivery, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility Criteria for Returns
To be eligible for a return, please ensure that:

The item is unused, unwashed, and in the same condition that you received it.

The item must be in its original packaging (including boxes, tags, and user manuals intact).

You must have the receipt, invoice, or proof of purchase.

3. Non-Returnable Items
The following items cannot be returned or refunded due to hygiene, safety, or customization reasons:

Personalized or custom-made items.

Perishable goods (such as food, flowers, or plants).

Intimate apparel, cosmetics, or personal care products (if the seal is broken).

Items purchased on "Final Sale" or clearance discounts.

4. The Refund Process
Once we receive your returned item, our team will inspect it and notify you that we have received it.

We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment.

You will receive the credit within [., 5 to 7] working days, depending on your card issuer's or bank's policies.

5. Shipping Costs
Defective or Wrong Items: If you received a damaged, defective, or incorrect product, we will bear the full cost of return shipping.

Change of Mind: If you are returning the item for reasons other than product defects (changed your mind), you will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

 

6. Exchanges
We only replace items if they are defective or damaged, or if you need a different size/color (subject to stock availability). If you need to exchange it for the same item, send us an email at our support address listed below.

Contact Us
If you have any questions on how to return your item to us, feel free to reach out:

Email: [supportcrystal.26528@gmail.com]

Phone: [9628055854]

Contact Page: [Link to your website's contact form]